Return Policy
At Down Hill Apparel Shop, we strive to ensure your satisfaction with every purchase. If you are not fully content with your order, we gladly accept return requests under the conditions outlined below.
Eligibility for Return
- Return Window: We accept return requests within 15 days of the purchase date.
- Item Condition: The product must be returned in its original condition, unworn, unwashed, and with all original tags attached.
- Proof of Purchase: To process your return, please provide the order confirmation email or your order number.
Free Returns
We offer free returns for all our products. Once your return is approved, we will handle and cover the return shipping costs. Please note that customers are limited to three (3) returns per month.
How to Initiate a Return
To begin a return, please follow these steps:
- Email: Send an email to service@downhillapparel.com with the subject line “Return Request”.
- Order Information: In the email, include your order number and a detailed reason for the return.
- Return Instructions: Our customer service team will respond promptly with the necessary instructions for completing your return.
Refund Process
After we receive and inspect your returned item, we will initiate the refund process. Please allow time for processing, which may vary depending on the payment method you used during the purchase.
Contact Us
If you have any questions or need assistance with our return policy, please contact us at service@downhillapparel.com. Our dedicated support team is ready to help.