Shipping Policy

Shipping Policy at Down Hill Apparel Shop

At Down Hill Apparel Shop, we are committed to delivering your gear with efficiency and reliability. Below, you’ll find detailed information about our shipping options, expected delivery times, and how you can track your order.

Free Standard Shipping:

Great news! We offer free standard shipping on most orders, no matter the value. Your items will be delivered using trusted carriers like ePacket, China Post Airmail, or PostNL. Every shipment comes with a tracking number, so you can monitor your delivery at any time.

For faster delivery, express shipping is available for an extra charge. The cost of express shipping ranges from $20 to $60, depending on your destination.

Expected Delivery Times:

We strive to ship your order as quickly as possible. Here’s a breakdown of what to expect:

  • In-stock items will be shipped within 1-2 business days.
  • Custom or backordered items may take an extra 1-2 business days to process before shipping.
  • During peak seasons or holidays like the Spring Festival, shipments may experience delays of up to 1-2 weeks due to high demand.
Track Your Order:

You can track your order anytime by logging into your account on the Down Hill Apparel Shop website. Once logged in, visit the “Order History” section to get real-time updates on your shipment.

Important Notes:

  • For custom items, please allow an additional 1-2 business days for processing before they are shipped.
  • Shipping times can vary based on order volume, especially during peak seasons.

If your order has not been shipped within three business days, you’ll receive an email notification outlining the reasons for the delay. This may be due to:

  • High order volume.
  • Temporary stock shortages.
  • Incomplete shipping information.
  • Payment issues.
Contact Us:

If you have any questions or need assistance with your shipment, please don’t hesitate to reach out to our customer support team. We’re here to help ensure you receive your order smoothly and promptly.

Email: service@downhillapparel.com

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